CHEM-LABS has endevoured to improve its processes and service in order to improve the overall customer satisfaction by implementing standards suchs as ISO 9001 (Quality Management), ISO 17025 (Calibration and Certification of Devices) and ISO 19011 (Audit of Management Systems) in line with our Vision, Mission, Core Values and Quality Statement below.
To be a premier organization that is a first-choice partner in the medical field as a supplier of quality and affordable Laboratory Diagnostic Commodities, Medical Products and other related Technical Services.
To enhance healthcare delivery through the provision of high-quality and innovative laboratory diagnostic commodities and other medical products while providing the finest available technical service and support to every customer.
Chem-labs Limited has established this quality policy to be consistent with the purpose and context of our Company. The Policy provides a framework for the setting and review of objectives in addition to our commitment to satisfy applicable customers’ needs, meet regulatory and legislative requirements and gives our commitment to continually improve our management system.
We aim to:-
- Understand our customers’ needs and work with them in finding solutions to business challenges.
- Develop, equip, and maintain a team of highly qualified personnel to attend to our customer needs.
- Continuously improve the efficiency & effectiveness of our quality management system through the implementation of International Standard Requirements e.g. ISO 9001:2015.
- Achieve customer satisfaction by continually improving processes, products and services to ensure they consistently meet or exceed customer expectations.
This policy is communicated to all interested parties as well as being made available to the wider community through publication on our website www.chem-labs.com and Company Noticeboard.
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