CHEM-LABS has endevoured to improve its processes and service in order to improve the overall customer satisfaction by implementing standards suchs as ISO 9001 (Quality Management), ISO 17025 (Calibration and Certification of Devices) and ISO 19011 (Audit of Management Systems) in line with our Vision, Mission, Core Values and Quality Statement below.
To be a premier organization that is a first-choice partner in the medical field as a supplier of quality and affordable Laboratory Diagnostic Commodities, Medical Products and other related Technical Services.
To enhance healthcare delivery through the provision of high-quality and innovative laboratory diagnostic commodities and other medical products while providing the finest available technical service and support to every customer.
Chem-labs Limited is committed to ensuring that our products and services conform to customers driven requirements. We commit to our customers to work closely with them and add value to their business processes.
We aim to:-
- Understand our customers’ needs and work with them in finding solutions to business challenges.
- Develop, equip, and maintain a team of highly qualified personnel to attend to our customer needs.
- Continuously improve the efficiency & effectiveness of our quality management system through the implementation of International Standard Requirements e.g. ISO 9001:2015
- Achieve customer satisfaction by continually improving processes, products and services to ensure they consistently meet or exceed customer expectations
We ensure that our quality policy is communicated and understood at all levels of the organization through documented training and regular communication.
Reliable . Quality . Support