Some of the questions that our clients ask include:
Ans: We have a team of qualified engineering personnel who are dedicated to serve our contractual clients as soon as problems and challenges occur with a turnaround time of 48 hours.
Ans: CHEM-LABS exclusively supplies scientific and diagnostic products for use in Clinical Chemistry, Hematology, Microbiology, Immunology, Urinalysis, Viral Load Testing, and Coagulation. In addition we also deal in general Laboratory Equipments and Plasticware, Point of Care and Rapid Tests products.
Ans: We have a number of vehicles and motor bikes to deliver within Nairobi and it's environs. We also do engage G4S courier services to deliver our goods.
Ans: We accept cash,cheques, RTGS and EFTs.
Ans: Our engineering and laboratory technologists do the installation.
Ans: Yes, we have trained & fully qualified medical laboratory technologists and service engineers who conduct training during and after installation of equipments and as need arises.
Ans: Yes . CHEM-LABS supplies products and services to customers in Uganda where we have a branch and the rest East and Central African Region.
Ans: We have 5 regions namely Nairobi, Upper Western, Lower Western, Coast, Mount Kenya. Each of these areas is headed by a sale executive who caters for the needs of that region.
Ans: Currently we have 7 Engineers and 6 application specialist 1 Diabetes Care Co-ordinator.