CHEM-LABS was founded in 1995 as a limited liability Company with the aim of procuring and distributing quality laboratory and medical diagnostic products to Clinical laboratories, Universities, Hospitals and Research Institutions in the regional market at competitive and affordable prices. The company is located in the Central business area of Nairobi on Ngara Road, Human House.
CHEM-LABS exclusively occupies Human house, which sits on approximately a 0.5 acre piece of land. The main facilities available include offices, a conference/training room, a quality control laboratory, a fully equipped workshop, a warehouse with cold room facilities, a backup power generator and enough parking area for both staff and visitors’ vehicles.
The company is an equal opportunity employer whose recruitment policy is guided by professional and technical competence. To ensure quality customer service and continued technical support, the sales team is made up of trained medical laboratory technologists while the service engineers have a bias in medical engineering.
CHEM-LABS has ensured an efficient delivery system of products to customers by investing in a number of delivery vehicles and motor cycles. The latter are equipped with cool boxes for handling the temperature sensitive diagnostic kits. The company also employs the services of two major local courier companies for delivery of urgent supplies to customers outside the Nairobi region.
CHEM-LABS endeavors to offer her clients a comprehensive range of diagnostic products spanning the entire line of laboratory medicine including clinical chemistry, haematology, microbiology, parasitology and serology. Currently, the company has a client portfolio of over 400 institutions made up of Private and Public hospitals, International NGOs, Private Medical Laboratories, Research institutions, Universities and other institutions of higher learning.
To enhance healthcare delivery through the provision of high quality and innovative laboratory diagnostic commodities and other medical products while providing the finest available technical service and support to every customer.
To be a premier organization that is a first-choice partner in the medical field as a supplier of quality and affordable Laboratory Diagnostic Commodities, Medical Products and other related Technical Services.
Chem-labs Limited has established this quality policy to be consistent with the purpose and context of our Company. The Policy provides a framework for the setting and review of objectives in addition to our commitment to satisfy applicable customers’ needs, meet regulatory and legislative requirements and gives our commitment to continually improve our management system.
We aim to:-
- Understand our customers’ needs and work with them in finding solutions to business challenges.
- Develop, equip, and maintain a team of highly qualified personnel to attend to our customer needs.
- Continuously improve the efficiency & effectiveness of our quality management system through the implementation of International Standard Requirements e.g. ISO 9001:2015.
- Achieve customer satisfaction by continually improving processes, products and services to ensure they consistently meet or exceed customer expectations.
This policy is communicated to all interested parties as well as being made available to the wider community through publication on our website www.chem-labs.com and Company Noticeboard.