CHEM-LABS was founded in 1995 as a limited liability Company with the aim of procuring and distributing quality laboratory and medical diagnostic products to Clinical laboratories, Universities, Hospitals and Research Institutions in the regional market at competitive and affordable prices. The company is located in the Central business area of Nairobi on Ngara Road, Human House.
CHEM-LABS exclusively occupies Human house, which sits on approximately a 0.5 acre piece of land. The main facilities available include offices, a conference/training room, a quality control laboratory, a fully equipped workshop, a warehouse with cold room facilities, a backup power generator and enough parking area for both staff and visitors’ vehicles.
The company is an equal opportunity employer whose recruitment policy is guided by professional and technical competence. To ensure quality customer service and continued technical support, the sales team is made up of trained medical laboratory technologists while the service engineers have a bias in medical engineering.
CHEM-LABS has ensured an efficient delivery system of products to customers by investing in a number of delivery vehicles and motor cycles. The latter are equipped with cool boxes for handling the temperature sensitive diagnostic kits. The company also employs the services of two major local courier companies for delivery of urgent supplies to customers outside the Nairobi region.
CHEM-LABS endeavors to offer her clients a comprehensive range of diagnostic products spanning the entire line of laboratory medicine including clinical chemistry, haematology, microbiology, parasitology and serology. Currently, the company has a client portfolio of over 400 institutions made up of Private and Public hospitals, International NGOs, Private Medical Laboratories, Research institutions, Universities and other institutions of higher learning.
To enhance healthcare delivery through the provision of high quality and innovative laboratory diagnostic products while providing the finest available technical service and support to every customer.
To be a premier organization that is a first choice partner in the medical field as a supplier of quality and affordable laboratory diagnostic products and related technical services.
Chem-Labs Limited is committed to ensuring that our products and services conform to customer driven requirements.
We aim to:-
- Understand the need of customers and help them to find a solution to business challenges.
- Develop, equip and maintain a team of highly qualified personnel to attend to customers needs.
- Continuously improve the efficiency and effectiveness of our Quality Management Systems through the implementation of international standards requirements.
- Achieve customer satisfaction by continually improving processes, products and services to ensure they consistently meet or exceed their expectations.
We ensure that our quality policy is communicated and understood at all levels of the organization through documented training and regular communication.